How do I place an order?
- By Phone: Simply call us at 1-800-753-4287 or at 305-889-8480 and one of our customer representatives will be happy to assist you.
- By E-mail: Simply email your order TO JASON@ROYALHEADWEAR.COM and we will e-mail you back a sales order or call you as soon as we receive it. Please specify whether the order requires embroidery, screen printing, printing, or engraving, the style number of the garment or product, which catalog you saw it in, the quantity, the sizes, the color and where your logo will be placed.
- By Fax: Simply fax us your order to 1-305-889-1130 and we will fax you or e-mail you back a sales order. Please specify whether the order requires embroidery, screen printing, printing, or engraving, the style number of the garment or product, which catalog you saw it in, the quantity, the sizes, the color and where your logo will be placed.
How do I pay for my order?
- Payments can be made in the form of credit card (Visa, Master Card), You can call us and give us your credit card information.
Do I get to see a "sample" before you complete my order?
- Yes. We require your information as well as a credit card number that will be held on file prior to starting a sample (no charges will be made). We will then start the artwork and a sample will be made. You will receive an e-mail with a picture of how your artwork will appear on the actual product that you are ordering. You will be able to make any changes that need to be done to the artwork at this time. after you approve the final artwork, you will then receive a sample of the actual product that you are ordering in the mail.
How does payment work?
- The sample price is based on (1) piece + setup fees.
- Setup fees will be credited when full orders are placed.
- 50% of the full order will be charged up front, after written approval from you.
- The remaining balance will be charged once the order is completed.
I don't like the sample, and still want to do the full order?
- We will do our best to satisfy your request, and find what you are really looking for.
I don't like the sample, and don't want to do the full order?
- Only the sample and setup fee will be charged to your credit card.
How long does it take to receive my order?
- It depends on what you are ordering. The typical production time for most custom jobs is 7-10 business days. This doesn't include shipping time, which is determined by your state.
Will I receive a confirmation after I place my order?
- Yes. You will receive an e-mail or fax with a sales order confirming that we received your order.
Will I be notified after my order has shipped?
- You will receive an e-mail notification with the tracking number and details of your shipment on all orders.
What kind of artwork files do you accept?
- We accept several types of art files. The ideal file formats are: .ai, .eps, .tiff, or .psd We also accept .jpeg, .pdf.
- You can send us artwork files via e-mail at JASON@ROYALHEADWEAR.COM
My artwork needs some "touch-up." Is there a charge for that?
- No, there will be no artwork charge. Please understand this is a courtesy we offer to you, not to be taken advantage of.
I have several designs, do they all add up as 1 order?
- No. Each design is treated and priced as a separate order.
What is the largest size that can be printed on a T-Shirt?
- The maximum image size that we offer is 13"w X 12"h for adult sizes and 9.5"w x 9.5"h for children sizes.
What are the minimum quantities?
- Embroidery- no min
- Silk screening- 24 pcs
- Accessories- vary
I already have shirts. Will you print on them?
- Yes. simply mail us the t-shirts, so that we can print or embroider them.
How much will shipping be?
- There is no charge for shipping.
Do you sell "blank" or "un printed" items?
- Yes. Call us for pricing and availability.
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